It's been clear for some time that sustainability is moving from the periphery toward the center of many companies' strategic agenda, and that IT systems and software will play a crucial role in accelerating that movement.
But what's been missing -- until now -- is an overarching framework for understanding who the stakeholders (and buyers) of IT-for-sustainability (ITfS) systems are, what motivations and barriers they face, and which categories of products, services and solutions can help them. With the research report that we will publish next month, Forrester takes a giant step towards providing that framework. Based on interviews with sustainability leaders at more than a dozen large global enterprises, we developed three company archetypes of sustainability adoption (see Figure 1):
• Marketer: Improving branding and transparency with advanced reporting. Companies that fall into this category are either early in their sustainability maturity or just do what they have to do when it comes to regulatory compliance.
However, in common is that marketers use sustainability primarily to drive more awareness and transparency, which has a positive side effect on the company's branding and positioning. IT's role is helping to gather and report non-financial information, but these companies drive sustainability principally from their marketing and CSR departments.
• Transformer: Improving the bottom line with positive sustainability impacts. Companies in this category go further and use sustainability as a lever for increasing operational efficiency.
Lower energy consumption decreases both costs and carbon footprint. Hence, sustainability for these companies is seen as an opportunity to lower a company's cost base. IT is helping to identify opportunities to reduce costs, but is object of own improvement too.
Companies in this category are driving sustainability investments on an enterprise-wide basis, driven by the management of lines-of-business and owners of key processes like supply chain and real estate.
• Innovator: Improving the top line with a sustainable portfolio approach. Companies that fall into this category are the most mature, and have shifted their approach from cost to revenue.
Innovators are looking to improve their top-line through a sustainable product/services portfolio approach to differentiate better in their existing markets or enter new ones. IT is helping here not only to design and produce greener products from scratch, but also to better manage the entire portfolio via integrated analytics and dashboards. The Boards and executive officers of companies in this category are pushing sustainability strategy from the top of the organization.
Next page: Six categories of IT-for-Sustainability solutions

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This is very informative.
This is very informative. Hopefully we are able to impliment some of these strategies in our workspace.
Hey Chris, This is a great
Hey Chris,
This is a great read and certainly indicative of what we've been seeing from our business, too. iSystain just launched a small business version of their flagship product, iSystain. We noticed a lot of SMEs were unable to receive the support from the sustainability software companies listed above, so we figured 'well why not'.
I wonder if small business, which in Australia makes up 95% of businesses, are being ignored when it comes to the idea of the triple line?
Thank you to Chris MInes for
Thank you to Chris MInes for this post and for the research behind it. From a "green" workforce development, education and training perspective, it's critical that aspiring sustainability professionals understand the critical role that these software programs will play in their work. As preferred programs become clearer, the ability to use them competently will almost certainly be among the most important skills required by employers. We can predict that the structure of the reporting software will determine many of the daily work tasks for green career workers in many fields. The distinction between "doing the work" and "reporting" on its completion will become blurred as selected software guides the first and records the second at the same time.
Kevin Doyle
Co-Chair, Workforce Development
New England Clean Energy Council