[Editor's note: This is part of a month-long series on food sustainability by Marc Gunther. Coffee's been one of the recurring themes of the series. Marc also wrote about fair-trade coffee, as well as the steps Starbucks and Thanksgiving Coffee are taking to ensure ethical sourcing, last week.]
Starbucks generates 4 billion paper cups a year. Yikes! That’s about 12 cups for every man, woman and child in America. The company has been working hard with an array of partners to build a system that would enable these cups to be recycled.
There is a way to reduce some of that waste: Charge customers 10 cents for every paper cup they use. As it happens, the company already does just that. It just doesn’t do it in an effective way. The result is Starbucks is missing a big opportunity to have a lighter environmental footprint.
Let me explain. Starbucks now offers its customers 10 cents off the price of any beverage if they bring their own mug. It doesn’t make a big deal out of this. But according to information on its website, on a page headlined “Make A Difference,” the company says:
“Join the movement. Bring a reusable travel mug and get a 10 cent discount on any Starbucks beverage, anytime. One person can save trees, together we can save forests.”
And that sounds great – except that, if Starbucks really wanted to save trees, it wouldn’t offer discounts to people who bring mugs. It would charge a dime to everyone who does not.
Notice I’m not suggesting Starbucks change its prices; I’m only recommending that the company change the way it talks about its prices.
Right now, if a tall coffee has a list price of $1.60, the company will sell it to me for $1.50 if I bring my mug. Instead, it should set the price at $1.50 and charge 10 cents extra for the paper cup.
Next page: Same prices, big difference
For some context, try reading Thinking Fast and Slow by Daniel Kahneman or Nudge: Improving Decisions About Health, Wealth, and Happiness by Richard Thaler and Cass Sunstein. They’re a pair of marvelous books about behavioral economics which explain, among other things, how our biases can shape the choices we make. People tend to work harder to avoid losses (the 10-cent charge for a paper cup) than they do to pursue gains (the 10 cent discount for bringing your mug).
To test my theory, I reached out to Amy Krosch, my favorite student of behavioral economics. Amy is a doctoral candidate in social psychology at NYU and formerly an associate director at the Center for Decision Sciences at Columbia. [Disclosure: Amy will soon marry my daughter Sarah!]
“I think your intuition is totally correct,” Amy told me by email. “Making the default $1.50 and requiring people an extra 10 cents for a to-go cup should be more useful in encouraging people to bring their own cups. The 10 cent savings probably only appeals to people who would already have brought a cup anyway.”
There are probably several processes at work in such a strategy, but the strongest are likely loss aversion and social norms.
Loss aversion suggests that peoples’ subjective value of 10 cents is greater when it is being taken out of their pocket than added to it. Kahneman & Tversky’s Prospect Theory suggests “losses loom larger” – that is, losses hurt more than gains feel good. On the flip side, it has been shown that when the amounts are small, gains actually “loom larger” than losses. However, in the cup situation, people who buy coffee daily or multiple times a day would likely see the loss in terms of money spent over time -- and your manipulation would probably be more effective for them.
Overlooked by the behavioral econ theory is the strong influence of social norms. The social norm to do the “green thing” can be incredibly powerful in such situations (as anyone publically shamed at the grocery store for forgetting their reusable bags knows; a situation portrayed for comedic affect in Portlandia.) If everyone in line at the Starbucks has a reusable cup, you’re going to feel bad if you didn’t bring one -- and you’re going to remember your reusable cup!
This approach works, as we know, with taxes on plastic bags. So the question is, why won’t Starbucks do this? I’m afraid the answer is that because the company knows it will work.
I recently moderated a panel about food packaging with Jim Hanna, director of environmental impact for Starbucks. The event took place at Cooking for Solutions, a great conference about food and sustainability run by the Monterey Bay Aquarium. I asked Hanna why the company didn’t replace its small discount for mugs with a small charge for cups, without changing the actual prices. After all, the company doesn’t like to see images of what some call “branded trash.”
Jim told me (and I’m paraphrasing here) that Starbucks wanted to protect its relationship of trust with its customers, and it didn’t want to “penalize” them for not bringing a mug. Some customers also might misinterpret a 10-cent charge for cup as a price increase, even if the coffee price dropped at the same time.
“It comes down to the relationship that we’ve built with our customers over the past 40 years,” Jim said. The company does not want to suggest to its customers that there’s something wrong with their daily habit of drinking a beverage in a disposable paper cup -- even though there is, kinda, sorta, something wrong.
I write this not because I’m cynical about Starbucks, but because I admire the company. It’s been a leader around issues of social and environmental responsibility like Fair Trade. [See my recent blog post, Brewing a green cuppa joe at Starbucks and Thanskgiving Coffee.] But I can’t understand why Starbucks won’t at least test out this new way of talking about prices, and see how customers react.
Who knows? It might eliminate some of that branded trash.
Photo of girl with Starbucks coffee by TonyV3112 via Shutterstock.









































































































that washing dishes. its not
that washing dishes. its not that hard... wink wink !
kindlefirecolor
The problem with the bag tax
The problem with the bag tax example is summed up by the final sentence of the article linked, "And the results are clear: a sharp drop in plastic bags entangled in trees, floating in rivers and blowing down the streets like tumbleweed." If that was the overall aim of the tax, of course. What about those reports of increased sales in trash bags as they become a more economically viable solution for carrying groceries home than the carrier bags and to an even greater extent, the increase in shopping carts which vanish from parking lots seen in some parts of the world?
As for this article - while I'm sure it is an issue for Starbucks to see their product in overflowing trash cans, those concerns aren't as worrying when compared to the benefits they realize as a company from having 4 billion advertisements carried around by willing customers.
In a world where you can't go more than a few blocks without passing a Starbucks, why don't they develop a standardized recycling scheme, complete with educational outreach through in store policies and employee awareness - but extend it to outside of the store too? Why not have recycling bins outside each Starbucks, fully branded if need be (the logo is largely green, after all) and take the message to the streets that way?
its much simpler than that,
its much simpler than that, and its already in place. like your idea, all Starbucks has to do is change the wording of their employees' script. Starbucks has ALWAYS had a "for here cup" which is a ceramic mug they serve their coffees in and just wash themselves onsite. Whenever I am in a Starbucks, I am usually there to hang, not dash out the door, so I ALWAYS ask for a "for here cup", there is no extra charge, and no paper being discarded. If Starbucks just made that option more obvious like "paper or plastic or bring your own bag" at the grocery store, LOTS more people would choose the mug. I think most of their customers are simply unaware this is even an option, as evidenced by the fact that you never mentioned it in your article. Now ya know! :)
Much agreed, and thanks for
Much agreed, and thanks for that comment! Look into a Starbucks (or Peets, for that matter) and the vast majority of folks enjoying their beverage on site instead of taking it to go drink out of - paper cups!! The automatic default the barista reaches for is a paper cup. They don't ask, for example, "Is it for here or to go?" and give a ceramic mug for the drinks consumed on site. A customer has to explicitly (and assertively) request a reusable mug, although they're set up for them, washing machine and all. Starbucks could easily change the behavioral norm at their cafes in this fashion without inconveniencing anybody. No trust violated either, in fact, I'd speculate that they'd earn kudos for it. And it would pave the way for charging for paper cups as the author suggests - if they are truly serious about reducing their footprint.
It's 2012 and SBX still has
It's 2012 and SBX still has no front-of-store recycling. Is that a "trust" issue too?
How about just selling coffee
How about just selling coffee IN mugs and not charging anything more.
That's how coffee was sold in the not so distant past.
Getting people to travel around with shopping bags, coffee mugs and whatever the latest trend is, is not always so smart.