Long before Ray Anderson, the founder and chairman of Interface, passed away, one year ago this week, I'd been thinking about the above question. For years, speaking at business schools and corporate events, I'd often ask, "Can you name the head of a publicly traded, industrial company who has embedded sustainability into the company's DNA; who has a vision that a company could become not just sustainable, but restorative; and who is out there talking about this widely and forcefully — and not just at sustainability gatherings?”
Typically, several hands would go up, or someone would simply shout out, "Ray Anderson!"
"Great," I'd say. "Now, name another."
Always: silence.
It was, at some level, a rhetorical question. Anderson was one of a kind: a humble, genteel, Southern industrialist who in the mid 1990s experienced an epiphany about his carpet company's environmental impact, then spent the rest of his life transforming that company into an exemplar of sustainable business. He was a brilliant marketer who saw the value of sustainability to sell carpet, but also a visionary who saw the potential to transform commerce. He was an extraordinary man, beautifully eulogized by his friend and mentor, Paul Hawken.
So, no: There will never be another Ray Anderson. He was a unique individual with a unique circumstance at a unique time.
Still, Anderson embodied the truly enlightened business leader who understood the value of sustainability practices — to increase sales, cut costs, foster innovation, delight employees, engage customers, and build an enviable reputation for his company, even one whose products were based on materials as unnatural as nylon and vinyl. He saw the potential to change the voice of business in the sustainability conversation. He was not an incrementalist.
In that light, where are the others — Anderson’s cohorts, disciples, protégés, and evangelists within the C-suites of other large companies? Who today is the enlightened CEO picking up where Anderson left off?
Over the past month, and informally before then, I spoke with several of those who worked with Anderson — as Interface employees, on the “Dream Team” of sustainability advisors he put together in the 1990s, and others. I wanted to know what it means to be a "Ray Anderson," and who else might deserve that moniker.
My quest was, admittedly, quixotic. It is nearly impossible to take the full measure of a man — his character, warts and all — let alone to do so in the relatively short time I spent on the exercise. I, like many others, knew and admired Anderson, but only a piece of him: his public persona, punctuated by a handful of personal encounters. Even those who worked closely with him don't profess to truly "get" the man.
Next page: The six things that made Ray Ray
I'm not sure I came away with definitive answers about why there aren't more "Ray Andersons," or what it even means to be one, but the dozen or so conversations and e-mail exchanges I’ve had over the past few weeks provided a window of perspective. Based on those conversations, I identified six characteristics that begin to paint a portrait of sustainability leadership among corporate leaders. In no particular order:
1. An entrepreneur’s vision. Anderson was his company’s founder, which likely was a key to his mission. We’ve seen other founders whose companies pushed the envelope on sustainability — Patagonia’s Yvon Chouinard, Stonyfield Farm’s Gary Hirshberg, Seventh Generation’s Jeffrey Hollender, Method’s Adam Lowry and Eric Ryan — but none of these built billion-dollar industrial enterprises.
Founder or not, Anderson held a vision of what his company could be and represent, regardless of what others saw or thought. “I was the guy that told him that a good number of his team had thought he'd lost his mind,” says Jim Hartzfeld, Associate Vice President, Sustainable Business, at Interface, who began there in 1993, a year before Anderson’s sustainability epiphany. Anderson’s response, says Hartzfeld: “Well, actually, that's my job — to go around the bend and see what's on the other side, what people can't see yet.”
Of course, successful entrepreneurs combine vision with execution. “Ray had the capacity to look ahead and envision a world in balance, getting things in the right direction, closing the loop,” says John Picard, an architect, entrepreneur, and sustainability consultant, who was a member of the Dream Team. “And then he could go back and he could fixate on 9,000 tasks and go critical on those until he reached his milestone. He was just unstoppable; there was nothing that was going to get in his way.”
2. A passion for learning. Anderson combined an engineer’s problem-solving capability with a hunger for learning more. “He was always, throughout his entire life and career, learning and reading and talking to people,” says Hartzfeld. “He was constantly learning in real time, translating into a better way to do something. One of his daughters once told me that when she was growing up, they'd always go to the beach for vacation. Ray hated the beach, but everybody else loved it so he went. Ray would take stacks of books. ‘We'd come home from vacation tanner,’ she told me. ‘Daddy always came back smarter.’”
“He was such a quick learner,” says Picard. “Ray caught up with me in a matter of months and quickly went past us all into a place where I just think he used his company as a rocket or an accelerant to get done what no other normal human could do.”
“He had a serious, scholarly side,” recalls biologist Janine Benyus, co-founder of Biomimicry 3.8, an innovation consultancy, another Dream Team member. “He was always reading. His talks were kind of pedantic — the professor telling you things. What Ray would do was call the authors of every one of these books he had read and get us all together.”
“He was a trained Georgia Tech engineer,” says Hartzfeld. “He would wear you out analytically and logically, but he thought as hard and as deep and as powerfully with the intuitive side as he did the logic side.”
Next page: A mission to influence manufacturing
3. Missionary zeal. Anderson truly believed he had a mission: to influence a dirty industry — carpet manufacturing — and in the process, to influence all manufacturing.
“Ray thought sustainability was the best way he could sell carpet,” says Benyus. “I don’t think there was any doubt in anybody’s mind that Ray Anderson was selling carpet. What he found was a way to be the über-salesman for his company while transforming his industry.”
Benyus attributes some of this to Anderson’s Christian beliefs. “He was a religious guy — not overtly; he wasn’t a Bible-thumper, but he had strong moral convictions. This mission was part of his morality. It wasn’t just about selling carpet. It wasn’t just about transforming industry. I think it really was about redemption.”
Redemption came up several times in my conversations. Woven into Anderson’s story was his realization that he was, by virtue of his company’s activities, “a plunderer of the earth.” As he once put it:
For theft of our children’s future to be a crime, there must be a clear demonstrable alternative to the take-make-waste industrial system that so dominates our civilization. And industry is the major culprit, stealing our children’s future, by digging up the earth and converting it to products that quickly become waste in a landfill or an incinerator. In short, digging up the earth and converting it to pollution.
His reflections as plunderer and thief weren't just part of his shtick, says Benyus. “You were always waiting to scratch and find out that it was only skin deep, just a good story. It wasn’t. He really had this sort of guilt, and there was some sort of redemption going on with him doing what he was doing. He believed that selling more carpet was transforming industry, and he made you believe that.”
Calculated or not, it was ingenious. “In his mind, if Interface did well — i.e., sold carpet — it could continue to do its job of transforming the industry,” says Benyus. “For their clients, and I spent a lot of time with them, buying Interface carpet was a way you could help. You felt that he was part of something larger, and if you bought the carpet you would be part of something larger, too.”
Environmentalist and human rights activist Dianne Dillon-Ridgley, who sits on Interface's Board of Directors, talks about Anderson “spreading the gospel.” “There was a spiritual component to Ray,” says Dillon-Ridgley, who also served on the President’s Council on Sustainable Development, established in the mid 1990s by President Clinton, which Anderson co-chaired. She refers to “Tomorrow’s Child,” the poem written by an Interface employee inspired by Anderson’s vision, which Anderson used to close many of his countless public speeches. “‘Tomorrow's Child’ was such a concrete guide," says Dillon-Ridgley, "not just his personal grandchildren, which is more about legacy and inheritance and not uncommon, but a real bond, a personal connection and obligation to the future.”
I believe it was that missionary zeal that led many of his friends, colleagues, and employees to speak of him in spiritual, almost religious tones.
“I think of Ray’s legacy like that of the first cells to photosynthesize,” says Lindsay James, Interface’s Director of Strategic Sustainability, “the first cells that tapped into the abundant energy of the sun to create chemical energy and the oxygen-rich atmosphere that we depend on today. Like photosynthesis, Ray’s leadership changed everything, redefining the game itself, creating an entire new world of possibilities and pathways that previously were unknowable.”
Not many people speak of their boss like this.
4. Conviction — and control. Ray Anderson stuck to his guns, sometimes at considerable risk to his company. Recalls Picard: “You have no idea how many times Ray would look at me and say, ‘Buddy, I hope we’re doing the right thing. What if this doesn’t work? We can take the company over the edge.’ And yet he wouldn’t waver. He said, ‘We have to go in this direction.’ I would watch these huge new issues arise. At first he was pissed and didn’t want to deal with it and was almost in denial. And all of a sudden he grabbed it and said, ‘This is what we’re going to do. We’ve got to find a way to deal with it.’”
Several people talked about how intensely Anderson controlled his world. “This was a guy with an absolute iron fist,” says Benyus. “He did not suffer fools gladly. He had one of those leadership styles that was really low-key, but which was simmering. People wanted to please him. It wasn’t that he was a pushover or trying to be everyone’s best friend. He wasn’t a softie.”
Some of his displeasure was aimed at his counterparts and colleagues at other companies. “He was frustrated many times over the years when he would try to influence other CEOs,” recalls Hartzfeld. “I remember one meeting in particular — an annual meeting of CEOs, who came and sat in the front of the room; all the minions and the delegates were sitting in the back. Ray got up in the meeting and went and sat with the guys in the back. He said, ‘This is where the action's going on. I'm wasting my time up there.’”
Says Dillon-Ridgley: “He was startled at the levels of resistance, stunned but ever more resolved of the rightness and necessity of his mission.”
Next page: The willingness to rethink everything
5. The willingness to rethink everything. Today, companies are embracing innovation in new ways, looking outside their walls for ideas and engaging in open innovation that entangles them in new kinds of partnerships with a wide range of external players. That wasn't the case in the 1990s, when Anderson created his Eco Dream Team — a dozen or so big brains he brought together or consulted from time to time. They included Benyus, Dillon-Ridgley, Hawken and Picard, along with Rocky Mountain Institute co-founders Amory Lovins and Hunter Lovins; architect and designer William McDonough; the writer Daniel Quinn, whose 1992 philosophical novel Ishmael was often cited by Anderson; green building architect Robert Fox; Forum for the Future founder Jonathan Porritt, and others.
It was, by any measure, an extraordinary group of outspoken mavericks and visionaries.
“Who asks for that kind of input?” says Benyus. “Everyone talks about open-source innovation. Most companies bring in McKinsey. He brought in Daniel Quinn. I think he brought in soul advice — the technical advice could have come from someone else. He brought in a conscience. He didn’t bring in yes people — he brought in the crazies, the court jesters who would tell the truth. Everyone else in the room was squirming, because we brought up really hard things.”
It was Anderson's willingness to listen and weigh what the "crazies" had to say that informed much of his vision and big ideas.
6. Relentless storytelling. Anderson would speak to just about any group that invited him. I’ve seen a range of estimates of the number of speeches he gave in the 15 or so years between his sustainability epiphany and his cancer diagnosis. Whatever the number, it was prodigious — an average of more than one a week for well over a decade. “He could have just stayed at home and done what he did, and had his PR people publicize it,” says Benyus. But he chose not to.
Anderson was a master storyteller, and seemed to revel in that role. But it was the personal nature of the story that provided much of the magic: his “plunderer” realization and the resulting ascent he led his company up what he called Mount Sustainability, with its seven faces (eventually, there was an eighth), each of which was a compelling journey unto itself: The challenges they faced on their "ascent," and his resolve to push forward. And how those journeys led to innovation breakthroughs, cost savings, a better company, and a better world.
“You’d watch the audience in the first few rows — they were starstruck,” says Picard. “Ray focused on the Interface story constantly in a way that he just stayed on message — a very, very clear message.”
The message unfolded, from the philosophical to the pragmatic. “Ray always led with the big like humanistic ‘Why's,’” says Hartzfeld. “That we need to do this — why? And then he would talk about how we did things, and eventually he'd get down to the specifics of what we did. Leading with these big beliefs, these big ‘Why’ kinds of questions drew people to him.”
It wasn’t just in speeches. Anderson told stories to everyone he met who would listen. And he never strayed too far from business fundamentals. Says Hartzfeld: “He’d tell how we we're reducing waste and using renewable energy and recycling, and at the end he’d say, ‘We make carpet. Would you like to buy some?’ And people would just say, ‘Yes. What do you got?’”
Call it the alchemy of product and passion. Call it cynical hucksterism. Call it clever marketing. Call it whatever you like. You can’t deny that the stories were good — and effective.
Next page: So, who's the next Ray?
Ray Anderson may be a difficult act to follow, but it's not unreasonable that, after all these years, others would be following in his footsteps, bringing their own unique mix of personality, passion, and pragmatism to the table. But the field of contestants is limited, and often fleeting. Says Benyus: "You had Jeff Immelt jump up there for a minute. You had Lee Scott jump up there for a minute. A few others." But none of them has endured as a sustainability leader — or has aspired to. The names proffered by those I queried represented slim pickings.
"I really believe that there are not many people in the world that would take the risk that Ray took with his whole company, and I think that’s one of the reasons why there aren’t other Ray Andersons," John Picard told me. "Ray made it look easy and acted like no matter what was going on it was going to be okay. So, as I’m talking to you, I’m getting angry because I just don’t see anybody with a backbone. I don’t see anybody with the willingness to give it all up and paddle out and take off on this giant wave and reap the rewards and go for a really long ride and have a view over the island."
One name did come up repeatedly: Paul Polman, the CEO of Unilever. For at least the past two years — since launching his company's Sustainable Living Plan in 2010 — Polman has been presenting a bold sustainability vision for his company, one that at times rails against the status quo.
"He may be on track to surpass Ray," says Jeffrey Hollender, the co-founder of Seventh Generation, now a speaker, activist, and consultant. "Unilever's focus on accepting that the way their consumers use their products is part of its sustainability footprint, and that to reduce their negative impact they have to change consumer behavior, is revolutionary."
Hunter Lovins, president and founder of Natural Capitalism Solutions, has been watching Polman's ascent with relish. "Polman rejects Wall Street's fixation on optimizing short-term profits at the cost of a livable environment, stating, 'Our new business model will decouple growth from environmental impact. We will double in size, but reduce our overall effect on the environment.'" She cites Polman's announcement last October to stop giving quarterly reports to Wall Street, never mind his acknowledgment that Occupy Wall Street is playing a positive role by exposing the inequalities in society.
It is unclear whether Polman — whose career at Nestlé, Procter & Gamble, and Unilever puts him squarely in the middle of global consumerism — can rise to Anderson's rockstar status, or even aspires to do so. Lovins and many others will be rooting him on and giving him air cover — not to mention terrific word of mouth. Replace Anderson's southern drawl with Polman's Dutch accent and you just might have the next sustainable business star.
The bigger question is why Polman seemingly stands alone, with few other clear runners-up. And that's where answers to my question become even scarcer. The truth is, no one could truly tell me why there aren't more "Ray Andersons."
Oh, people tried. They explained the barriers. (Jeffrey Hollender: "Big egos, greed, the desire to make more money than they know what to do with, absence of a strong sense of ethics that transcend what is merely legal; and inadequate peer set to lead the way, share knowledge and reduce the fear of trying new things.") They explained what it will take to create more "Rays." (Hunter Lovins: "Shareholder activism, Occupy and all forms of citizen activism. But more, it will take us making Paul Polman a success. I am now telling everyone to buy Unilever. Ultimately it will take customers rewarding courage to change elicit more vertebrates in the C-Suite.")
And they're probably right.
But the reality is that in today's corporate world Ray Andersons are likely to remain few and far between.
She (or he) will be the one that completely re-imagines business, its role in our world and its potential. Like Ray, she will know a deeper level of truth that the rest of us are blind to, and she will articulate that truth in a compelling way until we can see it, too. In other words, like Ray, she will question the most basic assumptions that drive our complex systems. She’ll be the one that sounds a little crazy to the rest of us, the one that’s gone ‘round the bend and understood what the future holds, and can map that back to what is needed today.

















































































































There are "other" Ray
There are "other" Ray Andersons. In point of fact: Yvon Chouinard of Patagonia lead even Ray Anderson by instilling in Patagonia, and throughout its burgeoning world-wide supply chain, as close to a pure sustainability ethos as any subsequent company has ever instituted. Chouinard's book, "Let My People Go Surfing" is one of the best management texts on the entire realm of sustainability from human resources through to production. What differentiates Ray Anderson from Yvon Chouinard is his contextual "insulation" as CEO of manufacturing and marketing company in the "traditional" sense as opposed to Patagonia's founding principles of serving wilderness users who inherintly (or ought to though the reality of the garbage on Everest) promoted wilderness protection. That synergistic relationship was both the rationale for sustainaability at Patagonia, and the positive feedback loop that promoted its products as such to the users who etc etc. That's what Let My People Go Surfing explains in both the internal company and eventually supply chain applications.
Where my company, RiverSides, as manufacturer and marketer of the market-leading RiverSafe V1 RainBarrel for residential stormwater retrofits, seeks to emulate Ray Anderson's leadership is through his visionary marketing strategy of leasing carpet to buildings rather than selling it. As manufacturers we are committed to fast-tracking the process of replacing virgin materials throughout the supply chain loop with reprocessed materials comprising existing products.
Looking forward to who will
Looking forward to who will be the next Ray Anderson, and what attributes future leaders will posses that we have yet to identify.
Thank you Joel.
Thank you Joel.
A very thoughtful and well written article.
I think you have captured the essense of what made Ray unique and successful. And I have to agree that, after Paul Polman at Unilever, the candidates to be the "next Ray Anderson" are not apparent.
Perhaps as the consequences of our current "take-make-waste" industrial system become clearer, more Rays will emerge...
Following Kathryn Cooper's reframing of the question, I can't help thinking that one reason there are not more who measure up to Ray Anderson is that their are very few at the core of business who are willing and able to stare deeply into the abyss, truely understand the nature and depth of the problem; and still have the faith and passion required to work relentlessly toward solutions, without being distracted by ... [insert long list of potential distractions]
I wonder if it is an old
I wonder if it is an old paradigm that asks "Where are the heroes who will lead us bravely and resolutely in this transition to sustainability?” In an evolving story from a reductionist, industrial paradigm to one based on whole systems and whole self; a new lens may be required.
Distributed leadership is a child of systems. We are a part of a larger organism; humankind and the planet. It stands that each one of us has a role to play in this transition. If we direct our intent and attention on our inspirational future (individually, in community, as employees etc); we may find that we are the ones we have been looking for.
Ray Anderson’s boldness was part of his authentic personal journey. A journey rooted in compassion and a clear insight to the radical interdependence of everything. Ray’s lesson to us just might be that it is possible for each of us to remake the world with a sustainability lens - even the most unlikely of radical industrialists.
I believe the reason there
I believe the reason there are no more "Ray Andersons" is that most C-suite folks think their organization already IS run by one (after all, they recycle paper & cans don't they?). In our work, we've repeatedly seen that the C-suite occupants have little clue as to their organization's true efforts and results in this regard, and have had underlings purposely avoid pointing out sustainability shortfalls as they may lose their job. Others believe that their comments will fall on deaf ears. C-suites almost exclusively look for profit today, not for improved results in the future. Sustainability is all about long term planning.
Not only was Ray a believer and willing to back up his beliefs by supporting organizational efforts, he was a great communicator. Both are key to success. His organization's results prove their long-term thinking was well worth the effort; he would also tell you that it was his employees efforts that made it successful.
Thank you Joel for shining
Thank you Joel for shining some additional bright light on Ray Anderson's extraordinary legacy of what I refer to as StewardHeirShip TM. That encompasses Service, Stewardship, Spirit and Sustainability.
As a result of meeting Ray at World Business Academy and learning more about his works through membership in Social Venture Network, my team and I who cofounded Universal Stewardheirship, Inc. seek to promote his vision, mission and accomplishments.
While there may never be another Ray Anderson, we believe there has never been a richer opportunity in America for furthering his vision (and for fulfilling the Ultimate Destiny of the USA that Benjamin Franklin said was not power but light) than the combination of the new Benefit Corporation model and the Crowd Funding provisions of the JOBS Act. We believe that is especially true when combined with the principles and practices of Community Economic Development that include self-help, empowerment and capacity-building.
Thank you again! May we please have permission to reprint your article on our web site at http://www.communityeconomicdevelopmentresourcecenter.com/?
Charles - you may reprint the
Charles - you may reprint the first few paragraphs, or some other reasonable excerpt of your choosing, then link back to the original on GreenBiz. Hope that's OK.
Yes Sir! Thank you Joel.
Yes Sir! Thank you Joel.
Joel, thanks for a great
Joel,
thanks for a great article - and indeed, it was exactly this question that led me to eventually undertake doctoral research to determine how organizations can become 'sustaining' (beyond reducing harm to nurturing ecologies). You have delivered the interview I would have liked to. But in anticipating such an interview, I discovered some additional thoughts that go towards responding to some of Katherine’s reframing question “How do we all measure up? What stops us?”
Firstly, when I talk individually with business people – they all seem to want the same things – a clean, healthy world for their children to grow up in, a happy and satisfying life and greenery and animals to enjoy… so I don't think its lack of desire.
It seems to me that we don't know how to liberate that desire within organizations. Old assumptions about what motivates people (money c.f. intrinsic satisfaction); management notions about control and order get in the way of ideas emerging from people within the organization; perspectives on how change occurs get in the way; limited and myopic perspectives of the world and its degree of interconnectedness; and yes, some ego’s and individual needs seem to reside at the intersection of desire and liberation too.
It is important to remember that Ray was the head and owner of his own business (i believe this was the case until his departure). Managers who report to shareholders via a Board have a much greater task in front of them – to overcome the inertia of a financial and legal system underpinned by assumptions of continuous growth that are no longer (if ever) applicable -a different level of consciousness.
I don't know THE answer – and I am sure there is no silver bullet – but the answer is a much more systemic one than “not enough courage or backbone”. And I think that’s reassuring – its not that we are ‘bad people’… its just that we are mistaken in some of our thinking and we are gradually changing it. I too wish it was faster and we could clone a million Rays! But this is not possible …. However he continues to shine his light for us as we move forward systemically.
Joel, thanks for a really
Joel, thanks for a really thought-provoking article! In seeking out companies focused on sustainability and innovation I've thought about this question many times: Who are the real visionaries making this happen? What have they done to succeed and why aren't there more of them? Thanks for sharing this.
Best,
Phil
Thank you Joel. A great
Thank you Joel. A great piece. Maybe the question should also be - how does each one of us measure up. What stops us? We are all coming to "consciousness" on this front. Pieces like this remind us of our goal.
That's a terrific reframing
That's a terrific reframing of the question, Kathryn. Would love to hear your (and others') thoughts on this.
What stopped me for many
What stopped me for many years was the assumption (I think based on mass media messages) that sustainability was a problem, that there were no potential solutions, and that the primary thing for me to do was use less.
What got me turned on was also a process (see my earlier comment):
* turning 40 and asking "well what do I REALLY want for myself in the coming decades" (to make a difference reducing corporate burnout as a professional coach)
* learning to listen to myself during my initial coaching studies
* noticing that I was (reluctantly) interested in a Masters in Sustainability announced at lunchtime during graduate eCommerce studies
* doing post graduate studies and being introduced to the books "Natural Capitalism", "Mid Course Correction" and "Cradle to Cradle"
There was my "aha" (with a great inspiration from Ray Anderson included). I had been a supply chain systems consultant, and these particular books spoke to both my personal and business experience. Because of this experience, I believed (and still hold the assessment) that as an individual consumer I could not make a significant difference. Much as I loved my bush garden, I had no sense of power or possibility or connection to "this sustainability thing".
What these three books gave me was HOPE - and a positive, explicit vision of practical ways our system could be AND WAS changing. These ways were congruent with my own knowledge of the inside operations of factories and warehouses in a range of industries.
That's what activated me - HOPE and a specific positive vision.
In Innovation Diffusion terms, the challenge I see in front of us now is how to get this new way of doing business "across the chasm" to the Early Majority who are motivated differently from Innovators and Early Adopters. My experience in CleanTech circles is that the Innovators and Early Adopters have "got it".
To me, if popular, powerful voices make "sustainability" look difficult and expensive to the Early Majority then that "chasm" will get wider, especially if they have to risk their reputation on "costly new programs". So the more well-known people we can get to speak out about how straightforward, sensible and rewarding sustainability is when it's done strategically to achieve win/win/win outcomes the better.
I assess that it's also important to distill the systems changes required to get started into simple memes that suit our time. Easy, useful products and ideas get cross the "chasm" quite easily.