Editor’s note: This is an edited extract from the book “How to Make Your Company a Recognized Sustainability Champion” by Brendan May (Dō Sustainability, November 2012).The sustainability publisher Dō is offering GreenBiz readers a 5 percent discount off any DōShort with the code GBiz5.
It is staggering how little companies, new to the sustainable-business agenda, understand the landscape in which they must operate (and of course I am not talking about the growing ranks of sustainability leaders who have highly sophisticated channels of communication with all stakeholders). At best, they might be aware of the pesky nongovernmental-organization movement. But the lens through which they believe their company is viewed is essentially a cozy and containable trio in which investors, media and regulators rule supreme and should be the primary focus of attention. They could not be more wrong.
The theater of sustainable business is crowded, with a few leading actors and a vast cast of extras, some of whom matter to the overall plot much more than others.
Collectively, these categories form the fabric of the canvas on which corporations must paint their version of environmentalism and ethics. They represent thousands of individuals, if not hundreds of thousands. Some matter more than others, and this varies considerably from one country to the next. It is true that the main hubs of opinion forming thought still lie in the U.K., Brussels and North America, and this is why leading companies focus much of their efforts in promoting their credentials in these territories. New York, D.C., London and Brussels are major hubs for many key NGOs, not least because they are also important media centers. But France, Germany, the Netherlands and the Nordic countries also enjoy a vibrant and active campaigning scene, even if it is more localized and concentrated than in the more international hotspots. Increasingly, emerging giants such as India are developing their own frameworks for responsible business. There are corporate-social-responsibility or green-business associations across Asia, Latin America and Eastern Europe. They will only grow as global challenges intensify. Moreover, companies that embrace sustainability must do so in every nook and cranny of the world in which they operate. For one acid river in a remote part of Africa can be all over Twitter and on the front pages of traditional media within 24 hours.
The key point to remember is that the sustainable business community (and it really is a community) is constantly talking to itself, forming judgments about your business or sector. Retailers hate nothing more than a surprise attack from a campaigning NGO alleging their supply chains are responsible for dead orangutans, the slaughter of turtles or the destruction of the Amazon. The retail sector is therefore in constant dialogue with campaigning groups. Media depend on campaigners to give them good stories. Campaigners depend on good policy thinking to make their case, from think tanks and academic institutions. Increasingly, the scientific community is finding its proper voice in these debates. Twitter is awash with CSR and green advocates, providing the perfect channel for widespread dissemination of good or bad news. Regulators, as ever caught in the headlights, try to keep up and frame policy around what others already have achieved as they sat and watched. Sometimes they become pivotal, but far too rarely. All these audiences are influencing each other and building up a collective view about priority issues, who is leading, who is following the pack and who is lagging far behind.
Next page: Nobody's immune from the chatter