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  • While creating and sharing user-generated content is an effective way to facilitate consumer engagement and viral marketing, it is not the only approach that marketers can take.  Professionally produced original content is another proven way.  Increasingly, agencies or production studios create and seed content on behalf of their clients for consumers to view and share online. One such shop is Free Range Studios which has produced several original videos that have generated significant buzz and viral impact in the green space.  Calling its approach “socially conscious viral entertainment”, Free Range tries to “distill a complicated message into a fun or moving short story” while engaging its viewers by allowing them “to write the end of that story by taking action or
  • Tapping social media to engage consumers as well as facilitate viral marketing has the potential to generate significant results for marketers.  Not only can this drive greater brand impact but it can significantly increase reach to a receptive audience at little, if any, incremental cost.  Today, more and more marketers are trying to launch campaigns that have the twin goals of increasing consumer engagement and viral marketing impact.  For many marketers, it often appears that achieving these goals is more a matter of art.  Yet, platforms such as Brickfish are emerging that are rapidly turning such an approach into a science.  Brickfish is an online marketing platform that rewards participants for engaging with brands.  The idea is quite simple:
  • Recently, the Canadian Standards Association updated its guide for making environmental claims. While not legally binding, such standards provide guidelines for industry and advertisers when it comes to making environmental claims. The intent is to protect consumers from false advertising claims regarding the environment. In many ways, this document foreshadows likely changes from a similar review of US guidelines underway by the Federal Trade Commission (FTC). Arguably, the current FTC guidelines are long overdue for a refresh given the dramatic evolution in the green space that has occurred since they were last reviewed a decade ago. As such, it is widely expected that the FTC will expand its jurisdiction to include terms that have only recently been added to the vernacular
  • A recent survey by The Economist Intelligence Unit identified both the top influencers of – and benefits derived from - corporate environmental risk management (CERM) programs. Two things are curious about these survey results. First, customers and investors rank relatively low in influence (fourth and seventh, respectively) despite the fact that “better corporate reputation” among these groups ranks as the primary benefit for launching CERM in the first place.

    Second, “regulators” and “government” exert significant influence – second only to “executive management” – on companies to initiate CERM programs; in terms of benefits, however, “improved relations with regulators” ranks only eighth.

    Risk Manager Responses from Recent Survey by

  • Eco-labels influence consumer behavior in two ways.  First, they introduce green as a considered attribute at the point of sale.  Second, they enable consumers to comparison shop based on green.  Over the past few years, there have been many new eco-labels launched by governments, manufacturers and retailers.  Many of these labels are listed on Consumer Reports’ Greener Choices site.
    Interestingly, the Natural Marketing Institute’s 2007 LOHAS Consumer Trends Database report determined that not all eco-labels have the same impact.  In fact, consumers indicate that they are more likely to make eco-friendly purchase decisions if the eco-labels are also widely recognized and trusted brands in of themselves.  Familiar labels for programs like the

Open Skies Agreement Provides a Glimpse of What's to Come in a Carbon-Regulated Environment

Today, many executives, and especially those working in carbon-intensive industries, are grappling with how future carbon regulation may impact their businesses and industries.

To deal with uncertainty regarding such strategic issues, many corporate executives turn to scenario planning or even game theory to think about how the future competitive environment may unfold and how it may impact their companies. By doing so, corporate executives are, in effect, peering into the future to get a glimpse of what may come.

Given its contribution to climate change, expected growth rate and evolving regulatory environment, the commercial airline industry presents an interesting case study to learn how competitive dynamics may change in a carbon-regulated environment.

Today, airlines are responsible for emitting 2-4% of greenhouse gases from manmade sources. Significant gains in fuel economy have been made with each generation of aircraft; the new Boeing 787, for example, promises a 20% increase in fuel efficiency. Yet, total emissions continue to rise as industry growth (4.4%) has outpaced fuel economy (1.3%) by more than 3:1.

There have been attempts made to regulate carbon emitted from commercial aviation. The Kyoto Protocol, for example, counts emissions from domestic airline sources in its targets. Emissions from international travel are omitted, however.

While there is growing support to include international aviation under any successor treaty to Kyoto, it is far from certain that this will happen. As such, the EU has taken unilateral action by imposing higher landing fees based on a plane's greenhouse gas emissions (pending parliamentary approval). This arrangement would include not only internal EU flights (by 2011) but, very importantly, international flights that take off or land from the EU (by 2012).

By doing so, the EU is flexing its muscle, establishing its authority to regulate carbon emissions for companies that operate, but are not based, within the EU. While similar to how more terrestrial multi-national corporations operate today, this is groundbreaking in the airline industry: historically the industry was regulated through bilateral negotiations or the UN's International Civil Aviation Organization. In effect, the EU is simultaneously balancing growth objectives in aviation with its efforts to mitigate environmental impact.

The Open Skies agreement between the US and the EU is a great example of this. Tomorrow, Phase I of this agreement goes into effect. Its primary impact will be to provide open access for airlines to fly between the US and the EU.

Not surprisingly, this agreement has caused a heated debate. While the EU expects an increase of up to 26 million additional leisure travelers over the next five years (representing a 14% increase in passengers), there are many that cry foul and accuse the EU of undermining its own efforts to reduce global warming. In fact, adding the new passengers may increase global emissions by the airline industry up to 0.7%.

But, that is not all. Changes in emissions do not include additional business travelers or air freight. Moreover, this number represents the net increase in air travelers only; it does not include those who may substitute international travel for their current domestic travel due to price declines. A shift to longer-haul flights to the EU has the potential to increase air travel distance. As a result, global emissions from the airline industry may increase by 2.8% more, for a total of 3.5% rather than 0.7%. Off a global base of 2.3 billion air travelers, this is a significant increase in carbon emissions from a single bilateral trade agreement.

To balance growth with the environment, the EU will require airlines to participate in an emission trading system that will provide the incentive for airlines to both reduce overall emissions and offset the rest. While implementation will be gradual, the result will be to create a dynamic case study by which we can discern how the competitive environment will be transformed as carbon regulations take hold. Here is how the scenario may unfold:

Governments may wield new influence to demand higher standards. In the aftermath of the Kyoto negotiations, there is a belief that substantive progress on climate change will be held back by a few, albeit influential, nations. While this is possible, there is another scenario that is more likely given the interdependence of the global economy: higher standards will be achieved by using economic leverage to achieve them.

The Open Skies agreement is a classic example of this. The US wants more access to European markets for US carriers while the EU has clearly tied this access to increased regulation on carriers.

Indeed, the rhetoric has been intense. Jacques Barrot, the EU's transport commissioner, has made it clear that the EU was prepared to "[reduce] the number of flights or [suspend] certain rights" if EU emission regulation were not honored. Not surprisingly, the Bush administration has vowed to fight the unilateral imposition of emissions caps by the EU.

Such opposing views reflect public opinion: while 40% of Britons support an increase in airline fares to reduce global warming, only 20% of Americans say they do. Nonetheless, there is a growing consensus that the US will acquiesce under a new presidency.

Public sentiment may accelerate action before regulation takes effect. JPMorgan predicts that required carbon offsets under the Open Skies agreement will not significantly increase prices until 2015 or beyond: 87% of the necessary permits will be distributed for free to incumbent airlines, reducing pass through costs to consumers. Instead of an estimated 20 euro surcharge, international passengers may pay an additional 4 euro per roundtrip in the foreseeable future (though rising substantially after 2020).

Nonetheless, public sentiment will not likely stand still - especially in light of the 3-year, $300 million campaign that Al Gore's Alliance for Climate Protection is expected to launch next month to raise awareness and change people's minds regarding the environment. As JPMorgan points out, it is likely that "carriers that present themselves as unconcerned about environmental degradation or deny the airline industry's responsibility to address the problem could find themselves targets of activist campaigns, with negative implications for both public image and revenue."

As such, Marketing Green recommends that airlines stay ahead of public sentiment, regardless of the status of environmental regulation. This can be done by publicly recognizing the challenge and by taking action steps to reduce its environmental impact directly from air travel or ancillary services such as travel to and from the airport.

This is all the more important for carriers flying on international routes. The Open Skies agreement, for example, will likely increase competition between airlines as more airlines establish direct routes between US and EU destinations. US airlines must be sensitive to European concerns about the environment, for example, if they are to win a share of the market.

Even in a carbon regulated market, green remains a differentiator. By imposing carbon emission fees, the EU is effectively setting a minimum standard for an airline to be green. In effect, the imposition of regulation resets the competitive environment by clearly defining what it means to be green and insulating companies from further criticism if they meet the standards set by government.

While this is generally true, companies should recognize that even with standards in place, green will remain a powerful market driver.

For example, airlines will still be vulnerable to activists who call them out for not being consistently green across their operations. While regulation offsets the impact of aviation fuel, it does not necessarily apply to corporate operations, the ground crews servicing the plane, or even the manufacturing of the plane itself, for example.

Moreover, customer needs are evolving and airlines need to adjust their offering to align with them. For example, KPMG UKoffers its 11,000 employees additional Membership Rewards points on their American Express cards if they take a mode of transportation that has less impact on the environment (trains versus planes). They are also promoting greater use of teleconferencing which reduces travel time and environmental impact altogether. currently

Airlines are starting to respond. For example, on trans-Atlantic flights to Paris, Continental Airlines offers connecting rail service to Lyon. Moreover, Silverjet, a new player in the premium category, was the first to become carbon neutral, embedding carbon offsets in its ticket purchase price.

Marketers should carefully watch how the Open Skies agreement unfolds with time. The agreement provides a window into how governments may negotiate carbon emission reductions in the future, as well as how marketers could respond to changing consumer sentiment and needs in a carbon-regulated environment.

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