The Texas Gulf coast city of more than 280,000 is using IBM software to organize, analyze and manage services across municipal departments from wastewater treatment and solid waste disposal to road repairs and park maintenance.
More than 300 cities are working with IBM's Smarter Cities program including London, Stockholm, Sydney, Dublin and Amsterdam, where IBM has teamed with Cisco in a project that's aimed at making the largest city in the Netherlands a model for smart grid technologies and energy management.
In the program, IBM helps cities design strategies for improving the collection, sharing and analysis of information for a range of city services and activities, which in turn helps municipalities work and plan more efficiently.
Results of IBM's work with Corpus Christi thus far include setting up a citywide call center that fields residents' requests for service. In fiscal year 2009, the centralized system generated more than 45,000 electronic work orders. Previously, each city department fielded its own calls for service. And in some cases, work crew assignments involved a paper process that was complicated to manage and even tougher to track.
According to IBM, the city has been able to respond more efficiently, prioritize calls for service, track problems, determine how long it takes to address them and easily "see" where, when and how often work crews go on specific type calls or to specific areas -- data that helps the city manage resources and address maintenance issues before they turn into public works crises.