I have a confession to make. When most companies come to me to demo their latest energy management gadget or app, I love them ... for about a week. Then my interest fades.
I've been working on energy efficiency for 20 years and care deeply about the issue, but this raises the question: Is it possible to get large parts of the population to engage -- and stay engaged -- in energy efficiency?
Witness, among other things, Google's recent retreat from the home energy management space, and Microsoft's pivot away from consumers toward building management. If even an Early Adopter strategy consultant and energy geek like me, who thinks the fate of the planet hangs in the balance, still doesn't use the industry's energy management solutions, what are we to do?
1. Make it fun and fulfilling
2. Make it really, really easy
3. Make it mandatory
Make It Fun and Fulfilling
Most industry pilot programs and academic research all show that I'm not alone -- people's interest in home energy management drops off sharply after even a month. The same holds true on a commercial level: Performance of LEED buildings quickly drops off due to the human factor, as building owners and managers lose interest.
What can we do? Tap the competitive spirit, or make energy efficiency happen as an invisible consequence of something more engaging and meaningful.
Some innovations of this type are already emerging. Opower, Efficiency 2.0 (full disclosure: Its management team includes GreenOrder alumnus) and Simple Energy are three examples of companies using advanced behavioral techniques to boost efficiency program participation rates, benefits, and impacts. Efficiency2.0 customers compare their energy savings to that of their peers, competing for prizes. RecycleBank uses arbitrage to delight customers with discounts and deals.
These approaches work in commercial buildings as well. Smart Energy Now -- developed by Duke Energy as the cornerstone to Envision: Charlotte, the bold campaign to make Charlotte, N.C., the most sustainable urban core in America -- aggregates and displays real-time energy use among participating commercial buildings with more than 12 million square feet under management.
But behavioral programs like those are just the beginning. Utilities, technology providers and other energy players should be looking to even less conventional ways to delight their customers through innovative energy services. One perhaps not-so-whacky opportunity may be to use gaming principles. Check out these stats: Farmville has more than 39 million monthly users (9.6 million active daily). Guess what the average user profile is? Teenage male? Not! Would you believe: middle-aged woman? That's right, and those same women are key decision-makers on residential energy use and spending. Why do they play online games? One of the main reasons, former Zynga CFO Mark Vranesh told me recently, is community. It's a platform for social interaction. So, imagine instead of an energy management dashboard that you use in isolation, customers get an interactive social game with energy inside?
Keep in mind also the innovation happening in advertising within games. Not that you want to serve up ads for Pepsi with your demand response program -- but the customer understanding that underlies what Kiip, Tap.me, and other innovative players do in this brand new space might yield insight into the new frontier of enlisting and inspiring power customers.